I wonder if the moderators can help me please - I've been trying to solve this issue and still have the problem nearly a year after it started.
I have tried everything including an upgrade to a Smart Hub and all routers give me a rock solid connection at the slower speeds with SNR down around 6 in both directions. I'll post my stats below.
When I log faults they either get closed with no fault or if I cause a fuss I get to reset myt hub to factory defaults, get offered an engineer visit (I am still annoyed at the last £129.99 sting for no fault found) and a text before the visit to say a fault has been found at the exchange and then the fault gets closed down with no change (or even a resync) and no information.
I note that my line attenuation is low - which matches the fact that I'm near to the exchange and even nearer to the fibre cabinet which was installed a year ago on my Direct Exchange Line. If DLM is stuck does it reduce the SNR too?
I know my line can run stable at 70Mb as it did from August 2015 to December 2015 but now I'm getting below Infinity 1 max speeds and yet have been paying for Infinity 2 all this time. More importantly I need the extra bandwidth.
Please help - my stats follow. I only rebooted a couple of days ago in anticipation of a fix having been done at the exchange.
BT Hub 6A
2 Days, 14 Hours 26 Minutes 56 Seconds
11.79 kbps / 50.53 kbps
11789 / 50693
6.1 / 6
2507 MB Uploaded / 1419 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
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Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
My availability was on port 9 of my original thread, however here is today's picture - lower speeds than when I ordered Infinity.
Incidentally is there any relevance that the Jumpers have been left in on the ADSL2 services?
On the noisey line question, I have had a persistent crackle for around a year recently which has been reported a number of times. It can be so bad as to prevent me hearing the other caller at times. BT have never found and fixed it, yet I know my equipment is good and my line was new around 1 year ago from master socket to the roadside pole.
Since last weekend I haven't heard any noise on my line, but I can't find out if BT fixed anything with my service as one of the calls openned and then closed without telling me anything said a fault had been found at the exchange. Customer services just told me today that there was some work that would affect a small number of properties but they couldn't see any more.
So the crackle seems to have gone but my stats are the same