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RobbieMac
Moderator
Moderator
1,853 Views
Message 11 of 28

Re: Infinity speed drop

Hi Mickeym,

 

Thanks for replying.

 

I appreciate that it is a considerable speed drop but the speed is currently within parameters for your line.  I'll be happy to take a quick look over your connection from my side just to be sure.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

 

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Mickeym
Contributor
1,789 Views
Message 12 of 28

Re: Infinity speed drop

Any luck with this Robbie.

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john46
Distinguished Sage
1,782 Views
Message 13 of 28

Re: Infinity speed drop

The mod team will contact you personally as soon as your email reaches the top of their mail queue normally 3/5 working days
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Mickeym
Contributor
1,764 Views
Message 14 of 28

Re: Infinity speed drop

I see, so that's how it works. Cheers.

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Mickeym
Contributor
1,732 Views
Message 15 of 28

Re: Infinity speed drop

Well, I will now bow out after getting nowhere with my 40 % drop with Infinity 2 download speeds. Very unhappy BT customer.

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ray_dorset
Distinguished Guru
1,724 Views
Message 16 of 28

Re: Infinity speed drop

Was this an engineer-install or a self-install?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Mickeym
Contributor
1,712 Views
Message 17 of 28

Re: Infinity speed drop

engineer-install

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ray_dorset
Distinguished Guru
1,702 Views
Message 18 of 28

Re: Infinity speed drop

Is the modem plugged into the SSFP Infinity master socket like this?

 

Infinity Master Socket

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Mickeym
Contributor
1,680 Views
Message 19 of 28

Re: Infinity speed drop

Yes it is.

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Mickeym
Contributor
1,641 Views
Message 20 of 28

Re: Infinity speed drop

Well Guy's, After getting in touch with India for the 15th time I am now told there is a cap on my line, and my speed should increase to what it was when the cap comes off. Perhaps someone can shed some light on this as it's so unbelievable.

Here I am on Infinity 2 unlimited, paying £27 a month, not a large downloader, and I'm caped. You could not make it up.

Who on earth can you trust out there, Really p****d off with BT and India.

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