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Message 1 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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British Telecom claims below regarding their infinity:
Many other internet service providers put restrictions on certain types of internet traffic or a limit on how much you can download or upload which means that at peak times of day, customers may experience slower speeds.

We don't think that's a good enough experience for BT customers so we have made all of our unlimited products 'Totally Unlimited'

'Totally Unlimited' means that you will be able to enjoy catch-up TV, streamed films, online gaming and other bandwidth-eating applications, without ever being slowed down by traffic management controls.

 

BT Claims that Traffic is not shaped, well explain this the BT, why are Torrents slowed to a snails crawl at Peak times which is pretty much the whole weekend and afternoons, evenings and anytime that people actually use the Internet!

 

Please tell me that this is not FALSE advertising of the most blatent nature!  As Torrents during these times 4pm-12am is slowed down to like nothing (20kb/s if you are lucky) please note it does work normally outside of these times so there is no technical malfunction with the equiptment or computer!!

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Message 2 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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In order to get the "Totally Unlimited" you have to take out a new contract as it's not an automatic upgrade.

 

Use the following link to upgrade on line: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29280

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Message 3 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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What? My internet is totally unlimited!

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Message 4 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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As Ratty says, you need a new contract.

 

BT should have said

We think that's a good enough experience for existing BT customers, so we've changed around the package naming a bit and left existing customers throttled.

 

The new contract should not cost any more than the old one.  However, it will mean you have 12 months more on BT contract: for some people who were not very far into an 18 month contract that actually meant a reduction in contract time.  For others near the end of contract it means a significant increase.  (Basically, the more loyal you have been to BT, the more they will penalize you.)

 

Go to your My BT page and sign up.  As the new contract comes live don't be surprised if My BT comes up with odd rubbish such as 'no phone, no broadband' for your status.  It may then take a few days before the you see the throttling removed.  I have seen five days quoted somewhere; for me it was less than 1 day for the contract to change, then just over 1 day more before I saw throttling removed.

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Message 5 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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I don't understand, why do I need to recontract?  I am pointing out a false claim!

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Message 6 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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If anything I am LESS likely to recontract
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Message 7 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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@killersmithstar wrote:

What? My internet is totally unlimited!


You will only be totally unlimited if you have taken out a new contract since 1st Feb 2013.

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Message 8 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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Because the package you are on has limits on P2P.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Message 9 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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This is absolutely B/S I hate BT, why do they scam their customers?
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Message 10 of 18

Re: Infinity - throughput speeds/ traffic shaping/ evening speed reduction/ speed profile/ Helpdesk

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@killersmithstar wrote:
This is absolutely B/S I hate BT, why do they scam their customers?

Please see following link for more Info: http://community.bt.com/t5/BT-Infinity/Introducing-Totally-Unlimited-Broadband-from-BT/td-p/764984