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Aspiring Contributor
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Message 1 of 4

Re: Internet connection halts or pauses for minutes at a time...

I've just joined this forum to try and find some help with EXACTLY the same issue. I have the same UP/DOWN speeds to the exchange as you with similar noise margins and I constantly experience these pauses. As I work from home it can be really frustrating and cause constant VPN drops. As with you when I run a speed test it returns a decent result (unless you catch it just right) and yet you can refresh the page straight after and it will take forever to load! I'm connected direct to the master socket with my filter and have no extensions (bell wire disconnected) so I am running out of ideas. I am using a programme called pingplotter to constantly check the hops between me and say bbc.co.uk or speedtester.net and I see a huge amount of packet loss at various hops (usually starting at the same point/IP). I'm not sure if this is relevant or just showing false errors. Anyway, don't want to hijack your thread but also didn't see the point in creating a duplicate!
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Internet connection halts or pauses for minutes at a time...

I moved your post to start your own thread as what appears to be the same problem often turns out to have different causes and maybe different solutions.  Keeping your post where it was in another ops theread will just lead to confusion with replies. This way replies are for your problem

 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


Can you connect direct yo the test socket before posting your stats

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Contributor
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Message 3 of 4

Re: Internet connection halts or pauses for minutes at a time...

No Probs Behaviour 🙂 I have got word today that another BT user 2 valleys over from me is getting the exact same thing as well - post on my thread - the more the merrier 🙂

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Contributor
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Message 4 of 4

Re: Internet connection halts or pauses for minutes at a time...

Ahh, Imjolly is on the case and you have your own thread - Best of luck in getting it sorted 🙂

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