JonC wrote 'Additionally, I'm still after a contact to pursue a refund for this month's non service through - any ideas on this?'
take a look at Broadband T&C. You could argue that your service is not continuous and certainly not high speed or high quality.
Thanks for posting.
Are you having service issues at the moment? If you are let me know exactly what's wrong I'll be happy to give you a hand from here.
All the best,
I think it's a reply to this post:
I think this is a separate thread, as the OP is not the same.