Introducing Complete Wi-Fi from BT

[Shepster]

I bought whole home wifif just last week unaware of Complete Wifi. I am a bit dissapointed with the whole home as it does not give me the coverage I expected. I live in a  rambling farmhouse and wondering if the two systems can be run in parallel? If not, can I return the  whole home and just have the complete wifi? When you say you guarantee the coverage, there must be a limit, so what is it?

Also, if I want to move the home hub futher away from the open reach modem (FTTP superfast av 68 mbps) do I need a Cat 6 ethernet cable?

Thanks

[BrunoN · Accepted solution]

Hi @Shepster, you have a couple of options.

You can stay with your Whole Home Wi-Fi, and give our helpdesk a call to see if we can improve your coverage as it could be that your discs aren't in an optimum position. If you then find that your house is too big, you can always add more discs (up to 6 in total).

Or you could return your kit back to point of sale (since you only bought it recently), and consider Complete Wi-Fi. For the £5 / month on top of BT Plus, you'll get guaranteed coverage and the team will do everything they can to make it work.

About your last question: If your Hub is connected to the Openreach modem with an Ethernet cable already, then yes you can move it further using a longer cable. Cat 5e should be more than enough, but Cat 6 would work too.

[Shepster]

Thanks for getting back to me. My home is 17th Century with big fireplaces and oak beams. Can you guarantee coverage with complete wifi? I was told that the Wholehome would do the same!