Re: Is it possible to suspend account as flooded out?
On the 11th, I called in and was connected through to what was supposedly a team set up to manage flood victims. I then spoke with a lovely woman named 'Nova' who told me that the account would be held with no charges for a month and that someone would call me on the 4th to see if we had found a new home to transfer the account to (we are rental tenants and now 'homeless'). She also said that BT would stay in touch each month until we found a new home, and that they would waive three months of bills or £300 whichever came first. After that, the account would be closed.
Then BT billed us for the full amount on the 18th.
We have called what feels like a zillion times both to the 0800 and the 0330 numbers and have been given the runaround, particularly that such a team 'does not exist' and that no such arrangements are available. Nevermind how many times I have had to spell 'F-L-O-O-D'.
On the 23rd we did get through to a reasonable person in Newcastle who promised to look into it and call us on the 24th. Today is the 28th and no one has called.
Please help. I am in tears just writing this post.