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mpl
Beginner
355 Views
Message 1 of 3

Re: Is there anybody that i can complain to about BT?

Please, please, please can someone help me too. I wish I had never heard of this company. They are an absolute joke. 

My order placed online 18/2/15, cancelled by BT and reordered as different package and I'm STILL waiting. 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
351 Views
Message 2 of 3

Re: Is there anybody that i can complain to about BT?

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

DavidM
Moderator
Moderator
347 Views
Message 3 of 3

Re: Is there anybody that i can complain to about BT?

Hi mpl,

 

Thanks for posting. I'm sorry you're having problems with the order. I'm sure I can help with it. Can you drop me an email with the details, including any order reference numbers you have. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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