Thanks for taking my call today. I'm glad we were able to get this sorted for you eventually. If you have any further problems please post back and we'll be happy to help.
All the best
I had previous contact with David earlier in year regarding a long standing persistent fault of intermittent failure to break the dial tone. This was resolved in late May after 5 engineer visits that only showed all my in house wiring was OK. Master socket was also changed. Line card equipment changed at exchange 3 times. Line then seemed OK till 20 Jul. Then more problems:
20 July to 27 Jul – Numerous dropped internet connection although hub working OK. Telephone calls very noisy
28 July to 14 Aug not used as on holiday – BT closed fault
14 Aug – Fault persisted – drop outs seemed to happen randomly and also when call made or received. Again reported as not resolved VOL013-*********
Test showed fault OUTSIDE of property
BT closed fault a few days later
21 Aug – Fault reported again as not resolved VOL051-********. Again told that test showed fault OUTSIDE of property
BT closed fault a few days later.
Fault follow up calls from BT’s overseas call centre not helpful as the callers English was difficult to understand and they did not seem to understand the problems
28 Aug to 31 Aug no known problems.
1 Sep to 4 Sep – Phone noisy again, many internet drop outs and noisy phone.
4 Sep – Old fault of intermittent failure to break dial tone started again
Fault again reported by responding to last SMS message.
Seems to be a lot of issues with my line. Please can you help resolve.
I'm sorry that the fault on your line has returned. If you send me in your details I'll be able to take a look at this for you and run a few checks on your line.
You can send me in your details using the "Contact The Mods" link found in my profile.