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mickyc
Beginner
309 Views
Message 1 of 3

Re: Line fault - still no service after over 4 weeks

Went over to BT from SKY on 31/12/2013 despite calling at least twice a week and one online chat ,2 emails I still do not have caller display told it would be sorted in 24 hrs every time Ihave been in contact . how do you get it sorted ? am thinking of going back to SKY ; customer service is brilliant!

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
304 Views
Message 2 of 3

Caller display not working

Please note, I have changed the subject line to match your problem, and given you a new thread on the forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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CraigS
Moderator-Retired
300 Views
Message 3 of 3

Re: Line fault - still no service after over 4 weeks

Hi MickyC

 

Welcome to the BT Forums 🙂

 

I am sorry that you have been having trouble since moving to BT.  I'll make sure we get this sorted out for you.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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