Locked out of BT email account

[badgerandjack1]

Same thing for me been locked out of my email for a week can anyone help please ???

[NeilO]

Hi @badgerandjack1 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT email. Can you explain in a bit more detail the issue you're experiencing?

How do you normally access your emails and are you getting any error messages?

Thanks

Neil

[badgerandjack1]

Exactly the same as the previous post . That you have noticed activity that may be suspicious and as a precaution has locked me out ! The recovery email is the one I’ve been locked out of ! And when I hover over the get pin a black circle with a line through appears .

[NeilO]

Hi @badgerandjack1 I'm sorry I couldn't see the previous post so wasn't sure of the issue. I'll send you a private message so you can get in touch with the moderators and we'll be happy to help.

We're quite busy in the community team at the moment, so if you need urgent access to your email you can also get help by getting in touch with the Email helpdesk.

Thanks

Neil

[gg30340]

Have you tried getting into your email account by logging onto your MyBT then going to "Your Products" then "Mail, Manage"?

Have you tried changing the email account password by selecting "Forgotten Password" on the email log on page

See links

Why has my email address been suspended or deleted? | BT Help

Fix compromised BT email accounts | BT Help

[badgerandjack1]

Thanks for your help will try that as well 

[DavidM · Accepted solution]

Thanks for getting back to let me know this is sorted @badgerandjack1 .

Cheers

David