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billydick
Beginner
366 Views
Message 1 of 5

Re: Login problem

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When entering the BT website until recently, because I have the 'Remember me' box ticked, I usually see the BT ID box with my ID inserted and just have to enter my password. This week every time I go to the site the ID box momentarily appears but then flips to a string of groups of four letters and numbers. I then have to click on 'log in' and the ID box reappears and I have to re-enter my ID.   Is this just me or is it a website problem?  The BT website doesn't seem to have any simple way of asking this question by email.

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
357 Views
Message 2 of 5

Re: Login problem

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Try clearing your browser's history, cache and cookies.

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Andy005
Recognised Expert
332 Views
Message 3 of 5

Re: Login problem

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I've been having the same problem and clearing the cache and cookies doesn't make any difference. I think it's due to a recent browser update if you're using Edge, I've had problems logging in on other websites using Edge, my Bank told me that they don't support Edge which astounded me.

 

It's a real pain but the best thing to do is to use Firefox or Chrome, I haven't tried My BT with Chrome but it's okay with Firefox.

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billydick
Beginner
313 Views
Message 4 of 5

Re: Login problem

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Thanks for your advice - It is now working as it should - Long may it last!!

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PaddyB
Moderator
Moderator
306 Views
Message 5 of 5

Re: Login problem

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Hi @billydick,

 

Thank you for posting back. I'm glad that's working for you.

 

Thanks

 

PaddyB

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