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Aj1989
Beginner
768 Views
Message 1 of 10

Re: Low Speeds

first message board so if im not very descriptive i apologise. dont even know if im posting in the right area...but anyway.

not really had to many problems before but about a week ago my internet started cutting off randomly and then a couple of days later came back but know its really slow.never ran a speed test before but i did one now.

download speed-181kbps

dsl connection rate downstream-8128kbps

upstream-448kbps

ip profile-135 kbps

could do with some advice really,it would be appreciated

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9 REPLIES 9
minusdot
Recognised Expert
705 Views
Message 2 of 10

Re: Low Speeds

Welcome!

 

Try having a look at the moderator's sticky thread: Slow broadband speeds - find help here

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Distinguished Sage
Distinguished Sage
700 Views
Message 3 of 10

Re: Low Speeds

all the disconnections you describe about a week ago have dropped your profile to rock bottom 135 which has killed your download speed.  this will help about profile  http://www.kitz.co.uk/adsl/IPprofile.htm

If your connection is now stable then if you stay connected 24/7 for 3/5 days your profile will come back to 7150 and your download will be back.

 

you can post your router stats if you want - post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)

 

Someone may then be able to offer help/assistance/suggestions to your problem



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Aj1989
Beginner
672 Views
Message 4 of 10

Re: Low Speeds

found the router stats..never done that before.

Line stateConnected
Connection time0 days, 0:44:32
Downstream7,776 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)6.4 dB / 21.0 dB
Line attenuation (Down/Up)22.0 dB / 12.5 dB
Output power (Down/Up)19.8 dBm / 12.3 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)438 / 0
CRC Errors (Down/Up)1 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)1

 

its actually gotten abit slower, but then i havnt tried the staying online 24/7 thing yet. but it has been about 5 days of stable interneting (made up a word)...with the same low speed...god i miss youtube

hope the stats help

thanks

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Distinguished Sage
Distinguished Sage
662 Views
Message 5 of 10

Re: Low Speeds

your stats look ok.  can you run btspeedtester and post the results.  This will show your profile and also your throughput/download speed. 

 

You need to stay connected 24/7 without any resets for best results



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Distinguished Sage
662 Views
Message 6 of 10

Re: Low Speeds

Your hub shows that it has only been connected for 44 minutes your hub must be left turned on 24/7 for 3/5 days with no restarts at all for your profile to rise and then your speed will rise the basic rule is turn on hub and leave on do not touch it
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Aj1989
Beginner
642 Views
Message 7 of 10

Re: Low Speeds

its been on about 6-7 hours now:

Download speedachieved during the test was - 123 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :7776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

no improvement yet

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Distinguished Sage
Distinguished Sage
632 Views
Message 8 of 10

Re: Low Speeds

your profile is rock bottom at 135.  you need to stay connected 24/7 for 3/5 days maybe sooner before your profile will automatically come back to normal



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Distinguished Sage
631 Views
Message 9 of 10

Re: Low Speeds

It will take up to 5 days of constant connection and no hub restarts to see your ip profile rise and your speed to increase it is a matter of waiting and leaving the hub and its connection alone until the 5 days are up
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Aj1989
Beginner
615 Views
Message 10 of 10

Re: Low Speeds

thanks for your help everyone. im not too brilliant at this stuff myself and theres no-one else around.

ill let you know how it goes,if it comes back-youtube links for all

thanks again

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