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MrShingALing
Beginner
789 Views
Message 1 of 3

Re: Mastercard Offer - You are not eligible to claim a reward, please see FAQs for more information

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I had the same issue with the site stating I wasn't eligible.  I just raised an online complaint with BT and they have apologised and promised to send me out my Reward Card.  I was then happy for BT to close down the complaint there and then.  I made a copy of the online conversation.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
783 Views
Message 2 of 3

Re: Mastercard Offer - You are not eligible to claim a reward, please see FAQs for more information

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I have moved your post to this new thread, so you can get personal help from the community or moderators if you cannot get the issue resolved.

 

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JohnC2
Moderator
Moderator
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Message 3 of 3

Re: Mastercard Offer - You are not eligible to claim a reward, please see FAQs for more information

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Hi @MrShingALing Welcome to the forum and thanks for posting that when you raised your complaint online it was resolved so quickly. I'm sure that you will receive the Reward Card. If you have any issues after the timescale advised just drop us a post back.

 

Cheers

John

 

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