Apologies for hijacking someone elses thread, I just cant for the life of me figure out how to start one
I'm having the same issue, ordered my broadband ect on bt.com in November, it was all set up on friday 8th of December. There was a bit of an issue on BTs side, my account was showing an open order but that has been sorted. When I try to claim the £125 prepaid master card it says I'm not eligable. I've done everything required, so I'm at a loss as to why its saying that. It's all very frustrating at this stage, would be very greatful if you could help me, please.
I'm sorry to hear about the problems you're having claiming your rewards card. I'll be able to help you with this. Please can you send me in your details suing the "Contact The Mods" link found in my profile?