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Aspiring Contributor
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Message 1 of 12

Re: Missing cashback - no response from affiliates@bt.com

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I am waiting for my £50 cheque. I received the £150 prepaid card no problems but the £50 cheque is now well over due. Can someone look into this for me...I emailed the affiliates address but heard nothing back.

 

Thanks

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11 REPLIES 11
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Moderator
Moderator
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Message 2 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Hi @skycatcher The email you sent to the affiliates team should get this sorted for you. When did you email them?

 

Cheers

John

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Aspiring Contributor
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Message 3 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Last week
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Moderator
Moderator
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Message 4 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Hi @skycatcher If you haven't received a reply 10 days after you sent the email then let us know and we will see what we can do to help move this on.

 

Cheers

John

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Aspiring Contributor
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Message 5 of 12

Re: Missing cashback - no response from affiliates@bt.com

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OK... Thanks
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Aspiring Contributor
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Message 6 of 12

Re: Missing cashback - no response from affiliates@bt.com

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OK...11 days have passed and I have heard nothing from the affilates - can you chase please

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Moderator
Moderator
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Message 7 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Hi @skycatcher

 

Thanks for posting back and I'm sorry that you haven't received any word back.

 

Send us over your details so that we can check this out and get back to you.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Aspiring Contributor
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Message 8 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Hi,

 

I have still not received a cheque! I very nice chap called me Friday week ago to say he was managing my case and I would here back shortly....can some please chase.

 

Thank you.

 

Brian

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Moderator
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Message 9 of 12

Re: Missing cashback - no response from affiliates@bt.com

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Hi @skycatcher @DavidM is dealing with your case and has it diaried for tomorrow when he is back in the office.

 

Cheers

John

 

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Aspiring Contributor
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Message 10 of 12

Re: Missing cashback - no response from affiliates@bt.com

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thanks for the update John
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