Monstrous new BT email upgrade

[Sandy64]

Unable to log in to my bt emails. When I try, using my email address and password it takes me to https://www.bt.com/?generic which is basically an advert for BT and says login for great deals for broadband customers like you.  I am not a broadband customer. Tried countless times with no success.  Anyone any idea what is happening?

[DavidM]

Hi @Sandy64,

Thanks for posting. Sorry you're having problems logging in to your email. Are you on premium mail or basic mail?

Cheers

David

[Jules68]

You might want to confirm whether the log in is in Web Mail or a client. If you are a non BT broadband customer without premium service you cannot use a client to log in. Only Web Mail.

[licquorice]

I doubt a client would have the capability to redirect to a web page. 😉

[Sandy64]

Hi David, Premium mail.

[gg30340]

I have moved you onto your own thread so that your specific problem does not get lost in the morass of the thread you posted on.

[Sandy64]

Many thanks for moving to my own thread - I look forward to hopefully finding an answer to the problem.

[gg30340]

What happens when you try to log on using this link?

BTMail 

Have you tried accessing the email account via logging onto your MyBT and going to "Your Products"  then "Email Manage"?

If you can access it that way, what status is the email account showing? 

[Sandy64]

Have tried that. Shows 2 active accounts - its the favorite account I can`t access. I have not yet tried the other.

[Sandy64]

Have tried that. It shows 2 live accounts and I cannot login to either. Still get the "generic" advert.