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Newbie
336 Views
Message 1 of 3

Re: Monthly usage

"For the first time ever after 3 years with BT just had warning email that I have used 7gb of my 10gb monthly usage." SAME HERE. BT also said £5.00 would be waived if first month - so I did nothing - but have now charged me £5.00. Now looking for a human being in BT to complain to - fat chance!

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2 REPLIES 2
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Distinguished Sage
Distinguished Sage
330 Views
Message 2 of 3

Re: Monthly usage

If you would like to try Live Chat they should be able to help you.

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Newbie
319 Views
Message 3 of 3

Re: Monthly usage

After nearly 3 years with BT my monthly usage has suddenly started being exceeded even though I am not using the internet any differentlt. The alert emails were being sent to the wrong email so I only found out when my papers bill finally arrived. Last month I apparently exceeded the usage by 40GB!!!! For someone who doesn't d/load, watch online tv etc this seems a huge amount. Three days phoning BT and no further on, customer services are useless!!!

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