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dereklthomas
Beginner
543 Views
Message 1 of 3

Re: Multicast Channels Sound Drop Outs / Picture Pixelation

Pity I did not check out the forums before signing up for BT tv. Have the same problem as everyone else on this forum.  Question is do I cancel or try to get BT to solve the Problem? 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
534 Views
Message 2 of 3

Re: Multicast Channels Sound Drop Outs / Picture Pixelation

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

This can be caused by errors on the bropadbad caused by a noisy phone line.

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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Gemma_P
BT TV Expert
465 Views
Message 3 of 3

Re: Multicast Channels Sound Drop Outs / Picture Pixelation

Hi @dereklthomas

 

Sorry to hear you are having problems. Are you able to PM me your telephone number and I'll take a look into the issue for you.

Thank you,

Gemma

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