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Andy005
Recognised Expert
1,004 Views
Message 1 of 5

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Hi @JohnC2, I have the same 'Error retrieving your package details' for both the BT TV and BT Mobile sections of my online account.

Is it okay if I send you my details? If so is the account number sufficient? Thanks.

0 Ratings
4 REPLIES 4
NeilO
Moderator
Moderator
996 Views
Message 2 of 5

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

@Andy005 Sorry about that, we'll be able to get a fault raised with the bt.com team if you send over your account info on using the 'click here to contact the mods' link. You can find the link by clicking on my username.

Thanks

Neil

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DavidM
Moderator
Moderator
825 Views
Message 3 of 5

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Hi @Andy005,

 

I can see you're in touch with our faults incidents team. Can you let me know if this sorted?

 

Cheers

 

David

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Andy005
Recognised Expert
819 Views
Message 4 of 5

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Hi @DavidM,

 

I've just checked and the error is still there for both the TV and mobile packages.

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DavidM
Moderator
Moderator
766 Views
Message 5 of 5

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

Thanks for getting back @Andy005. I'm sorry this hasn't been sorted yet. I'll send a chaser to the faults incident desk and will be in touch when I get any updates.

 

Cheers

 

David

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