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Womble
Contributor
2,410 Views
Message 1 of 6

Re: Netflix Error UI 113

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Hi,

 

I am having the same problem on my Roku and Humax box. Can someone please help.

 

Many Thanks.

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5 REPLIES 5
Womble
Contributor
2,393 Views
Message 2 of 6

Re: Netflix app issue Error UI 113

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Hi,

 

As per my earlier message, I am having the Netflix connection issues, where I get the UI 113 error on some devices but not otherwise. Can someone help to get this resolved?

 

Thank you.

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JohnC2
Moderator
Moderator
2,381 Views
Message 3 of 6

Re: Netflix app issue Error UI 113

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Hi @Womble I have moved you post to create your own thread as you were posting on a solved thread. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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AndyCoffin
Aspiring Expert
2,361 Views
Message 4 of 6

Re: Netflix app issue Error UI 113

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if its the phone app try clearing the cache and/or saved data (you will need to re log in) if its laptop/smart tv then all i can suggest is to make sure the app is upto date. only problem we ever had with netflix was traced to the bt perental controls blocking the service.

 

https://help.netflix.com/en/node/14423

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Womble
Contributor
2,342 Views
Message 5 of 6

Re: Netflix app issue Error UI 113

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Thanks AndyCoffin. I didn't have any parental controls set. Issue was with Home Hub 3 Type B, now resolved with replacement.

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DavidM
Moderator
Moderator
2,325 Views
Message 6 of 6

Re: Netflix app issue Error UI 113

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Hi @Womble,

 

I'm glad I was able to get this sorted for you. Thanks for letting me know. Post back if you have any other problems and we'll be happy to help.

 

Cheers

 

David

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