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You need to be the main BT account holder and logged onto MyBT as the main account holder.
Did you previously create the "sub-account" or was it created for you?
Does the page show how many email addresses you have left out of eleven?
It sounds like there is a problem with your MyBT account which I doubt any forum member will be able to assist you with.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.
Welcome to the community forum. I'm sorry to hear about the difficulties you have had in setting up a sub account. I'll be able to help you with this.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Hi @Barney300 Sorry you have not heard anything back yet.
Did you complete the form for the mod team? If so did you receive an email acknowledgement with a reference number (PS dont post the reference number)
If you have not completed the form then please do contact us and we will be happy to get this fixed for you. You will see a hyperlink ** click here to contact the Mods just below the Avatar on @PaddyB's profile.
Post back and let me know if you already have completed the form and I'll check on why you have not been contacted yet.
Thank you for sending in your details. I gave your home number a quick call, I'm sorry I didn't get speaking to you today.
I'm sorry you're having difficulties setting up a sub account. I've had a look at your details and it looks like your email address is set up as BT Yahoo email. In order to set up a sub account you'll need to sign into your web mail using your primary BT email address.
Please can you follow the instructions on - How do I create a new BT Yahoo email address (sub-account) for myself?
Please post back once you've had a go and let me know how you got on?