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Aspiring Contributor
Message 1 of 2

Re: New Customer - Broadband Speed Constantly at 0.4mb

I would love to hear how you resolved this. I have extended my contract for another 2 years and as soon as I renewed my broadband went from a steady 5-5,5 mbits to 2.3mbits at best. When I contacted bt they said it's because an order is in progress. But I've been with them for 7 years now this is just a new deal. When I do a speed check it's rock solid at 2.3 like its controlling to that speed. I've had no luck whatsoever with bt live chat support.



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Distinguished Sage
Message 2 of 2

Re: New Customer - Broadband Speed Constantly at 0.4mb

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if using the hub 6 locate the information page in the hubs advanced settings and post the results back

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

once you have posted the information asked for then the community members can help you more

Thank You
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