I have had the exact same problem absolutely useless had 4 days of work endless phone calls cost me a small fortune, Promised line on 12 th December free if i signed up for bt TV and broadband and now want £850 pounds before connecting they rang me today and cancelled order cost me around £500 pounds for nothing now lost the will to live.. 1st Feb 16 now but did actually speak to someone who could speak English still no hope though !!
Hi @Timh9821
Thanks for your post and welcome to the community!
Sorry for all these problems you're having! Can you send us over your details so that we can give you a hand from here? Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Cheers,
Robbie