I have the same problem been waiting a week to be connected they say the green box (sorry forgotten correct term) is full there are no vacancies. This does not make sense to me
I have moved your post as it is not the same problem as the thread you posted on. The cabinet (green box) only has a finite number of ports, if all those ports are in use you will not be able to get service until one becomes free or, if the cabinet is sub-equipped, extra ports are fitted.
Enter your phone number and post results. Remember delete number but leave exchange and cab
Should show waiting list. Notes may give indication of when cab may bu upgraded