Well BT and its "Upgrade" of the email system has hit even more lows. Despite the plethora of failures and no improvements, I have now begun (particularly over the past three months) to experience further problems.
- When viewing an email and then returning to the Inbox, the system often logs out altogether.
- After viewing an email and trying to return to the Inbox it goes into a loop and I have to log out to clear it. Then I have to log back in again.
- When writing an email, the system automatically closes. I not only have to log-in again but the draft of what I was writing isn't saved.
The above aren't an infrequent activity but occur very frequently, maybe 10 times per day. There are too many faults with this system to list, and if this topic is researched through its entirety, a lot, not all, are listed.
I have been threatening to write to the CEO of BT but I have been unable to do so recently owing to medical reasons. That is now solved and so I will write directly to him and also bring it to the attention of the media. I know others in the Community have done similarly with no success but it might make me feel better. I did actually write to the CEO on an issue when BT and Yahoo separated and I did get a quick response from the BT, email design team in the NE. It's pretty obvious that no one from BT reads these comments or they would have acted upon them, would they?????
I have been using BT for my email, phone, et al for twenty years and to change to my other email address is so difficult owing to the myriad contacts already established using this email address or I would therefore ditch it today. I am looking into the best way to do this, not that BT are in the slightest bit interested.
It might be worth starting a petition for BT to stop using that name. In the past British signified something of quality to be proud of. BT implies this similarity but falls so far short it is untrue!
My rant is now over and I will get on with my day!
Regards to all
