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kanesh7
Aspiring Contributor
544 Views
Message 1 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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I am facing the same issue,activation date was yesterday,but still no phone or broadband.

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19 REPLIES 19
john46
Distinguished Sage
538 Views
Message 2 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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contact 0800 111 4567 and ask them to test your line
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kanesh7
Aspiring Contributor
534 Views
Message 3 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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Yes I have done that and they said everything is fine and even did 'test socket' part.NOthing happened.They have arranged for an engineer for next wednesday 😞

 

My old broadband and phone line were working fine until yesterday evening.Its after I got the 'activation' text from BT ,that everything seems to have stopped working 😞

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john46
Distinguished Sage
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Message 4 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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it sound like the activation has been delayed for some reason who was your previous provider
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kanesh7
Aspiring Contributor
523 Views
Message 5 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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o2 was my previous bb provider

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john46
Distinguished Sage
516 Views
Message 6 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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O2 may have delayed moving you to BT i would contact O2 and find out did you use a MAC code when you transferred
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kanesh7
Aspiring Contributor
513 Views
Message 7 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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No MAC Code was used,as the previous BT line and O2 bb were in my friend's name.He had cancelled them before I signed up for a new line and broadband with BT.

 

Still no phone and broadband 😞

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john46
Distinguished Sage
506 Views
Message 8 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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how long after the o2 service was cancelled was it before you ordered from BT
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kanesh7
Aspiring Contributor
499 Views
Message 9 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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BT was ordered on the 8th but O2 was only cancelled on the day of BT activation which was the 16th.

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john46
Distinguished Sage
494 Views
Message 10 of 20

Re: No phoneline,No broadband and the activation date has passed! Phoneline is dead no dial tone!

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that is why it can take up to 10 days because it was changed in the way you did as the old line details take time to be removed