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Message 1 of 4

Re: No "cooling off period" for renewable contract???

Having just been subjected to it myself I am disgusted at this legally dubious and morally repugnant selling technique. BT, listen up.  I have been with BT for some time and until you did this I was basically pleased with the service I have received from you and happy to continue. Now I feel bullied, shabbily treated and ripped off - in one phone call you've managed to destroy my customer loyalty. You may have retained some disgruntled customers in the short term, but many of them (including me) will remember the way they have been treated in this instance and will be off when the time is right.  It's not just about price. It's about good customer care and customer relationships . You've just ruined this one.

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Message 2 of 4

Re: No "cooling off period" for renewable contract???

Hi Naomi,

If you're within a couple of days of "renewing" the contract, get back in touch with BT customer services, ask to speak to the duty supervisor (make sure that you get their name), and lodge a formal dispute, and demand that they review the recording of the original call (which can take a week or so).

BT caved in after a week, we do not know if on reviewing the call, their rep didn't state that there was no cooling off period, or if there was no recording available.

Needless to say, we are no longer with BT.

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Aspiring Expert
Message 3 of 4

Re: No "cooling off period" for renewable contract???

Best thing to do with all this BT nonsense is to complain to Trading Standards and Ofcom, and consider sueing BT for compensation in the small claims, maybe then they will get their act together.

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Community Manager - Retired
Message 4 of 4

Re: No "cooling off period" for renewable contract???

Hi Naomi,

Welcome to the forum.

I am sorry to hear of the poor experience you've had with us. If there's anything I can look into for you, feel free to send in your details and someone from the mod team will get back to you.

You can get in touch by clicking on my username, and our "Contact us" link is available on the top-left of my profile page.


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