No sign of Xbox One X offer?

[Deathzangetsu]

Hi, 

Sorry to re-hash an old thread but I've yet to receive any communication apart from my eligibility email on the Xbox one x offer. Any idea how I can prompt an email as my activation date was march the 5th. Thank you.

[Keith_Beddoe]

@Deathzangetsu 

If you are a new customer to BT you become eligible for the gift after 14 days have passed but it can take up to 28 days after that, for the email to be sent to you so you can claim your Xbox from the BT Shop. Existing BT customers re-contracting their service become eligible after the 14 days have passed and the Xbox is automatically sent

As the emails are manually processed, there is likely to be more delays during the current crisis.

[Deathzangetsu]

@Keith_Beddoe 

Ah, that makes sense in the delay if they are manually processed. As long as we get it in the end that's good. Thank you for the info!

[Keith_Beddoe]

As you can imagine, its not a high priority at the moment, but if you are entitled to the gift, then it will be honoured, but you are going to have to give it more time.

[Deathzangetsu]

Hi,

I've tagged on a topic about this before but wonder if a moderator can help. I signed up for the Xbox one x offer on march 5th, got an email stating I was eligible and over a month later I've still heard nothing else. I understand we have a global pandemic but I've not even received an update stating that their is even delays. Any help?

[Keith_Beddoe]

@Deathzangetsu 

As I have said, the moderators are busy, but I can ask for your request to be added to their long queue.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

[PaddyB · Accepted solution]

Hi @Deathzangetsu,

Thank you for posting I'm sorry you haven't received your Xbox. As @Keith_Beddoe has said we are really busy at the moment. If you send me in your details, I'd happy to chase this for you but please bear in mind that it will be a number of days before we'll be able to get back to you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB