cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
helhindi
Beginner
343 Views
Message 1 of 3

Re: Not been refunded the credit I'm owed after leaving BT

Hi @NeilOI have also encountered the same issue.
Can you direct me to where I can get help as telephoning customer services is a 2-3 hour affair?
I have cancelled my BT TV, Infinity & Telephone as activation was impossible due to a fault.
A refund was issued but for some reason, the credit amount is different from what it should be.
A new bill was generated which gave me credit but the credit amount is massively different/less.

0 Ratings
2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
333 Views
Message 2 of 3

Re: Not been refunded the credit I'm owed after leaving BT

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
DanielS
Moderator
Moderator
319 Views
Message 3 of 3

Re: Not been refunded the credit I'm owed after leaving BT

Hi @helhindi,

 

Our Customer Options Team should be able to help you a lot quicker than the times you mentioned. You can reach them on 0800800030, option 1.

 

Let me know how you get on please.

 

Thanks

 

DanielS

0 Ratings