Openreach have wrong postcode

[psyids]

Good afternoon.

I am currently experiencing the same problem. The address that open reach have is incorrect. I had this issue 4 years ago, shortley after moving house my phone line went down and BT sent the engineer to the wrong address 3 times before eventually getting it right. Now i have the same issue again where the address with open reach is showing the address i left 4 years ago and anyone i speak to at BT say either there is nothing wrong or it has now been resolved when it clearly is not. Can anyone help?

[Keith_Beddoe]

I have moved your post to a new thread, so you can get help from the community.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[psyids]

Thanks Keith, i was not aware.

[RobbieMac]

Hi @psyids

Welcome to the forum and thanks for your post!  I have deleted your duplicate post to tidy up your thread a little.

I understand that Openreach hold incorrect details for you.  Sorry about that.  I can help sort this out for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

Cheers,

Robbie

[psyids]

Thanks  Robbie,

What do you need from me?

[gg30340]

If you click on the link to open the form. It's pretty self explanatory. Just include what you have posted here and anything else you think will help resolve your problem.

[john46]

You need to give all details asked for on the contact form

[psyids]

Am i missing something here? I can not see a contact form?

[RobbieMac · Accepted solution]

Hi @psyids

Not seeing the link was my fault.  Thanks for the messages and I'm glad that you've now completed the form 

Cheers,

Robbie