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psyids
Beginner
624 Views
Message 1 of 9

Re: Openreach have wrong postcode

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Good afternoon.

 

I am currently experiencing the same problem. The address that open reach have is incorrect. I had this issue 4 years ago, shortley after moving house my phone line went down and BT sent the engineer to the wrong address 3 times before eventually getting it right. Now i have the same issue again where the address with open reach is showing the address i left 4 years ago and anyone i speak to at BT say either there is nothing wrong or it has now been resolved when it clearly is not. Can anyone help?

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Openreach have wrong postcode

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I have moved your post to a new thread, so you can get help from the community.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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psyids
Beginner
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Message 3 of 9

Re: Openreach have wrong postcode

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Thanks Keith, i was not aware.

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RobbieMac
Moderator
Moderator
606 Views
Message 4 of 9

Re: Openreach have wrong postcode

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Hi @psyids

 

Welcome to the forum and thanks for your post!  I have deleted your duplicate post to tidy up your thread a little.

 

I understand that Openreach hold incorrect details for you.  Sorry about that.  I can help sort this out for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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psyids
Beginner
594 Views
Message 5 of 9

Re: Openreach have wrong postcode

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Thanks  Robbie,

 

What do you need from me?

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gg30340
Distinguished Sage
Distinguished Sage
591 Views
Message 6 of 9

Re: Openreach have wrong postcode

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If you click on the link to open the form. It's pretty self explanatory. Just include what you have posted here and anything else you think will help resolve your problem.

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john46
Distinguished Sage
590 Views
Message 7 of 9

Re: Openreach have wrong postcode

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You need to give all details asked for on the contact form
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psyids
Beginner
579 Views
Message 8 of 9

Re: Openreach have wrong postcode

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Am i missing something here? I can not see a contact form?

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RobbieMac
Moderator
Moderator
573 Views
Message 9 of 9

Re: Openreach have wrong postcode

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Hi @psyids

 

Not seeing the link was my fault.  Thanks for the messages and I'm glad that you've now completed the form Smiley Happy

 

Cheers,

 

Robbie