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Newbie
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Message 1 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

No idea how to start a new thread so sorry for hijack...

 

FFS!

 

Six weeks ago I asked to remove my ex's name from account and for it to be in my name. 

 

No problem they said. 

 

You need a new contract they said. 

 

It's a paperwork exercise they said.

 

Ok I said.

 

The latest is a question as to whether i would like to take a @googlemail account belonging to my dead mother as my primary email????????

 

You can do that but you can't let me take out a new contract at the same address that my ex had an account?????????

 

Just had another call saying - oh there are two accounts - one is in the name of your ex and one is a new order for you...

 

YES  I KNOW THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

AND SO SHOULD YOU SINCE I HAVE SPENT ALL MORNING EXPLAINING THAT. 

 

Really????

 

In hindsight what I should have done is change provider. Would bedone in a click or two. 

 

Could still do that of course but now I have 5 email addresses not working and BT can't explain why.

 

PANTS

 

UTTER PANTS

 

I feel a solicitor enagement coming on. 

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5 REPLIES 5
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Newbie
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Message 2 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

Maybe I cannot start new thread as a visitor - but BT have not explained no access to emails which probably onclides a verification email. 

 

Have checked deceaced googlmail account as well - just in case!! haha!

 

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Distinguished Sage
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Message 3 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

I have moved your post to start your own post so as not to hijack the other thread
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Moderator
Moderator
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Message 4 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

Hi @parlycoot,

 

I'm sorry to hear about the problems you've had in setting up your new BT account. I'll be able to take a look at what is happening with your order. Please can you send me in your details using the "Contact the Mods" link found in my profile?

 

Thanks

 

PaddyB

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Newbie
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Message 5 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

Hi PaddyB,

I've just sent you PM with all my details. Hope this helps.

 

Thanks

Mario

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Distinguished Sage
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Message 6 of 6

Re: Ordered BT Infinity Broadband Package and cannot claim the reward.

@roostersky

 

The forum mods do not reply to PM's  you need to use their contact link  they have made available to you if you have received an invite from them to contact them

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