Parental controls - "Sorry, something went wrong"

[TobiasRieper]

Hi DavidM,

I've dropped you a PM as I too are having the same problems with parental controls.

Please assist

Many thanks

Regards

[DavidM · Accepted solution]

Thanks for letting me know you got this sorted @TobiasRieper. Post back if you need help with anything else.

All the best

David

[and_me]

I am also hitting this issue - couple of days ago it was the Sunday Times Wines website and I coudlnot get into my account on it. Tried switching Parental controls off, tried a custom set of filters with almost everything and then absolutely everything allowed - still the same.

I have had the message saying "Sorry, something went wrong" but most of the time when I do make a change it appears to have completed the process but the websites are still blocked.

[and_me]

I am also hitting this issue - couple of days ago it was the Sunday Times Wines website and I coudlnot get into my account on it. Tried switching Parental controls off, tried a custom set of filters with almost everything and then absolutely everything allowed - still the same.

I have had the message saying "Sorry, something went wrong" but most of the time when I do make a change it appears to have completed the process but the websites are still blocked.

Real pain in the backside !

[and_me]

Ok I  have tried resetting my HH4 router - seems to have resolved the issue for now but It was actually reset earlier today for an unrelated reason so this does seem to be something that has arisen recently.