Welcome to this user forum.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
@psburns welcome to the community and thanks for posting, I'm really sorry about the problems with your order. If you would like us to chase this up with Openreach please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.