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PAB1
Beginner
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Re: Problems receiving emails from Microsoft

Im a home outlook/hotmail user and since yesterday all my BTinternet emails are bouncing back as spam. ive had microsoft look at my computer cant find anything wrong with settings. im recieving emails from BT people and can send to all others...any ideas. heres what Im getting and yes im not a techie so need to be hand held!!  thanks

rgin03.bt.ext.cpcloud.co.uk rejected your message to the following email addresses:


Your message couldn't be delivered because the recipient's email server (outside Office 365) suspected that your message was spam. To fix this, try to modify your message, or change how you're sending the message, using the guidance in this article: E-mailing Best Practices for Senders. Then resend your message. If you continue to experience the problem, contact the recipient by some other means (by phone, for example) and ask them to ask their email admin to add your email address or your domain name (the text after the "@" symbol in your email address) to their allowed senders list.

For Email Admins
When Office 365 tried to send the message to the next email server outside of Office 365 the external email server returned the error below. This indicates the recipient's email server (or their email filtering service) suspected the sender's message is spam. If the sender isn't able to fix the problem by modifying their message then contact the recipient's email admin and ask them to add your domain name, or the sender's email address, to their list of allowed senders.

While the sender may be able to alter the message contents to fix this, it's likely that only the recipient's email admin can fix this problem. Unfortunately, Office 365 support is unlikely to be able to help fix these kinds of externally reported errors.



rgin03.bt.ext.cpcloud.co.uk gave this error:
Remote server returned message detected as spam -> 554 Message rejected on 2017/04/01 12:50:25 BST, policy (3.2.1.1) ??? Your message looks like SPAM or has been reported as SPAM please read www.bt.com/bulksender

 

 

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