Quidco cashback not honoured

[Joycef56]

I've got the same problem as well

[NeilO]

Hi @Joycef56 Welcome to the community and thanks for posting, I've started your own thread to avoid any confusion with the other forum users issue. 

I'm sorry to see you're having problems with your cashback claim, was your order cancelled and re-ordered like in the other post and have you raised a ticket with Quidco yet? 

[Joycef56]

Yes I've raised a ticket with them and it still got declined and I don't think it got cancelled the date changed for it being installed as they wanted money upfront

[NeilO]

Hi @Joycef56 Thanks for clarifying that, I can't make any promises at this stage but we'll be happy to ask our partner promotions team to look at this. I'll send you a Private Message with details on how you can get in contact with the mod team.

[Joycef56]

Thank you yes I will let you know it hasn't updated yet but I was wondering if there was something else you could help with when I signed up there was a choice of a free gift a Xbox or tablet I'm after the Xbox I haven't received the email or out I've phoned loads of times and keep getting told different things one said I would hear back in 5 days another said I would receive it on Monday last week and then I spoke to someone again on Monday last week and she said I would have to wait 5 days and she would ring me this morning and she hasn't

[Joycef56]

Did you sort the cash back it's just u said it would be paid within 30 days and then all of a sudden the message has gone so I'm wondering if the message was for me or someone else

[Matt-S]

Hi @Joycef56,

I can see that @RobbieMac is currently dealing with your case, Robbie is out of the office today.

I have let him know that you are also waiting on the voucher code for the Xbox and he will follow up with you when he is back in the office.

Matt 

[Joycef56]

Is there any update on Quidco yet and Just to let you know I have now received the voucher code for Xbox

[RobbieMac]

Hi @Joycef56 

I have been trying to call you over the last couple of days.  Sorry to have missed you.

I am pleased that you've received the code to claim for the Xbox now.  Here is the direct link to place your order on the BT Shop:  https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer

The reason for my calls was to let you know that the Quidco cashback has been processed also and you'll receive it in the next 30 days.

As this is sorted there is nothing further I need to do from here.  Are you happy for me to go ahead and close this off?

Post back and let me know please 😊

Cheers,

Robbie

[Joycef56]

Hi sorry I missed your call I did try sending a text back but it wouldn't go threw for some reason thank you for all your help yes I'm happy  for you to close it now