I have read through this thread. I have a similar scenario. I haven't taken the covers of the junction boxes yet but I think that the following is what it is.
The phone line comes into an oval shaped junction box (like this https://community.bt.com/t5/Phones/BT-Master-Socket-amp-BT-Junction-Box-Query/td-p/573587) from there a cable goes to another junction box from which our 3 extensions are wired so we don't have a 'master socket' The hub is plugged into one of our extensions using a filter.
I have read elsewhere that up to the master socket - which we don't have - we cannot touch the wiring so my questiion is where does Openreach end and household wiring begin?
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Welcome to this user forum.
I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.
Does your phone line come from a pole, or does it come in underground?
You have "star" wiring, which is going to affect your broadband speed.
Unless those other extensions are being used, it would be best to disconnect them where they join together.
Our wiring comes from the pavement, up and around the building to a big junction box which feeds other flats and then the wires go somewhere through the brickwork. All installed in 1966 when the building was erected. When we had some building work done in the early 1990s all the cables were run under the floorboards to various parts of the flat from the second junction box. We had 2 incoming lines then so there are 2 redundant cables coming from the second junction box. I don't know how I would work out which was which though.
We do use the other extensions. My husband, who is deaf (and old-fashioned!), can't manage cordless phones.
I was wondering if we installed, or persuaded BT to since they have mucked us around for months, a master socket then the cabling could be streamlined a bit.
We are getting 54Mbps but are paying for 76Mbps. I know what we have is fine really but it's niggling!
What speed range were you promised when you had BT Infinity installed?
Which BT home hub do you have?
We were told up to 76Mbps with a minimum of 57Mbps. We got a new hub, 6 i think, as part of the deal.
Can you please do the following.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Um, neither of those links works for me. I changed some of the settings for access to the router and the network name. I'm using Firefox.
The first link just gets the stats page from the smart hub, as you said that is what you had.
The second link goes to BT broadband availability form.
Sounds like you have a problem with your web browser.
You should be getting a connection speed between 61.8 and 80Mbs on your home hub.
How long ago was your service activated?