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nately
Aspiring Contributor
464 Views
Message 1 of 3

Re: Remove an account from online

I've managed to find this thread which largely covers my problem.  I have 3 user IDs and 2 BT accounts. I am being forced to change one of the IDs to show an email address (it was set up back in the days when you didn't have to use an email address as a user name) but it will not let me put in my email address as it says that this is already in use.  The profile with real email address has no accounts associated with it so I would like to delete it so that I can then add the email address to the other profile.

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john46
Distinguished Sage
444 Views
Message 2 of 3

Re: Remove an account from online

Hi Welcome to the Community Forum

I am sorry to see you are having problems with your BT service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902
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nately
Aspiring Contributor
427 Views
Message 3 of 3

Re: Remove an account from online

OK, I'll do that.  Thanks.

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