Got the notification to do this so I went on the website and hit a huge snag that I cannot see how to get over it, as i want to avoid calling on the phone and tying up an operator.
I went to the page to do this, clicked on phone and broadband, which then automatically brought up my house phone number and account number. Then clicked to confirm I was the account holder. Then clicked on the contact details and both automatically brought up my mobile number and e-mail address. Then clicked on continue and after a little while got a message 'It looks like the telephone number or account number entered doesn't match the postcode on this account. please check both and try again, remembering not to include spaces'.
I tried again and got the self same result.
Any ideas as to what I need to do to get out of this loop?
