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denniswarrington
Beginner
352 Views
Message 1 of 4

Re: Renewing BT Contract Difficulties

Yes I am having trouble renewing my contract. They wanted to put it up. I said no and they said that was my choice. All I wanted was for the contract to be renewed, and they wanted to put the price up. When I said I would let it run out and then take on a new contract, they said that they would block it.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
350 Views
Message 2 of 4

Re: Renewing BT Contract Difficulties

Call customer options on 0800 800 030

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imjolly
Distinguished Sage
Distinguished Sage
342 Views
Message 3 of 4

Re: Renewing BT Contract Difficulties

If you let your intractable run out then you live to rolling monthly contract at standard terms - any discount will cease. You cannot at the end your contract get a new contract which is offered to new customers 

 

To get best deal you need to phone options team as Keith suggested. Your existing deal may no longer be available 



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Ectophile
Distinguished Guru
336 Views
Message 4 of 4

Re: Renewing BT Contract Difficulties

Who is "they"?

 

If you phone customer options (number given by an earlier poster) within one month of your current contract ending*, then you have the option of haggling for a better deal.  If they don't offer you something decent, tell them it's not good enough and you'll go elsewhere.

 

If necessary, keep pushing them for something better.

 

*by which I mean up to 30 days before it ends, or any time after it's ended.

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