I'm having a similar problem with very slow internet connection. It was working ok up until a few weeks when it became slow without anything having changed on my side. I reported the problem to the call centre who ran through the usual checks on my side and I informed them the modem was plugged into the main socket, that the connection was wired etc. that I'd tried the line with different modems, devices, filters etc all to no avail. I'd unplugged all unused lines, tired the main socket test connection and conducted the quiet noise test (no noise detected). None of which made any difference to the line speed. An engineer was then sent out who informed me that the line was fine (although he confirmed the speed was rubbish) so there had to be a problem at the exchange. The next day the call centre called back to say that they had fixed a problem at the exchange but there was absolutely difference in the connection speed. Since then I have heard nothing more hence why I am trying this community.
Any ideas as to what to try next gratefully received .
BT Wholesale Speed Test
Download Speed (Mbs) : 0.25
Upload Speed (Mbs) : 0.69
Ping Latency (ms) : 42.13
Download speedachieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.71Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
System Up Time 38:56:11
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 674843 564999 0 1113 2721 38:29:01
LAN1 100M/Full 2405013 2361106 0 22078 21814 38:55:58
LAN3 Link down
LAN4 Link down
WLAN 300M 575425 669287 0 2643 1215 38:55:24
ADSL Link Downstream Upstream
Link Rate 288 Kbps 868 Kbps
Line Attenuation 48.0 dB 30.5 dB
Noise Margin 8.3 dB 5.5 dB
I moved your post to avoid confusion with the previous thread originator
are you connected to test socket now?
were you dropping connection before engineer fixed the line? did you have numerous resets as you tried different things - routers, filters sockets?
is quiet line test still ok?
I'm not connected to the test socket now (or for any length of time) as when I do that my home phone stop working.
I currently have a Netgear ADSL Modem/Router but I have also tried my old BTHomeHub which didn't make any difference. I have also tried different filters on the main socket (again on difference). The quiet line was ok and revealed no noise on the line.
Before the engineer came the line was already dropping. When he came to the house he confirmed that the line iteself was fine but as he too got slow speeds he concluded that the problem must be at the exchange. The help desk later called me to confirm there was a problrm at the exchange which they had fixed. But alas even though they say the fault has been fixed there has been no chance in the speed I receive.
your stats suggest that all the drops and resets in connection you have landed in a banded profile which normally would have a noise margin >15db. really need a test socket conenction
ok I've done as you suggested. How long do I need to leave it in the test socket before I would expect to see any change in the speed?
if it is a banded profile then it will take 3/5 days stable connection 24/7 before banding will release - so no manual resets
my connection has now been up for 142 hours and 30 mins but there has been no change to the speed I receive at all. Any suggestions as to what to try next ?
ADSL Link Downstream Upstream
Link Rate 283 Kbps 972 Kbps
Line Attenuation 48.0 dB 30.3 dB
Noise Margin 8.6 dB 5.5 dB