Request equipment return bag

[doctorzogg]

I think the issue is this. On this page 

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo 

there is advice on getting return bag 

You can also ask for one by logging into My BT and selecting 'View details' under 'Please return your equipment'. 

But, I cannot see where "View Details" is on the My BT page, nor any "please return your equipment". 

Advice on where the missing links might be?

[JohnC2]

Hi @doctorzogg, welcome to the forum, and thanks for posting. Sorry that you can't order a returns pack online. If you require a returns pack I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange one for you.

cheers

John

[PaddyB · Accepted solution]

Hi @doctorzogg,

Thank you for taking my call today.

I've placed an order for a returns kit to be sent to your home address. It can take up to 7 working days for this to arrive.

If for any reason it doesn't turn up or you have any questions, please feel free to drop me a PM. 

Thanks,

Paddy