Resetting devices on by tv app

[kiffuslynne]

Hi,

I'm unable to view content on BT TV App due to exceeding device limit. I am unable to register new/ replace device even though its been months since using it last time (no idea what devices are/were registered). The system should allow me to do this but it doesn't. No easy way in the website either? Please advise how to reset and add devices.

Thanks

Chris

[DavidM]

Hi @kiffuslynne and welcome.

I've moved your post to start a new thread so we can offer some help. Can you just confirm how many devices you registered? Are you getting an error message?

Cheers

David

[kiffuslynne]

Hi,

I have 2 registered devices, however I have no idea which 2 and over the years devices have come and go. I wish to reset as on current device it says , You've reached your device limit, Please remove a device if youd like to watch on this one (GP958). I can not see how to remove a device on the App or on the BT website either. It is also considrably more that 30 days since I last used the APP.

On the device it says the following in Device Managment:-

This device isn't currently registered. To register this device, play and film or TV show and it'll appear in your list. 

On doing this it shows:- You've reached your device limit, Please remove a device if youd like to watch on this one (GP958).

All I want is to reset the system to allow the 2 devices access.

Thanks

Chris

[DavidM]

Thanks for getting back @kiffuslynne.

We'll need to take a closer look at this for you. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David