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Beginner
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Message 1 of 5

Re: Restore previous version of file from BT Cloud

I have tried this and no amount of clicking with right or left button opens anything!!!!

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4 REPLIES 4
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Moderator
Moderator
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Message 2 of 5

Re: Restore previous version of file from BT Cloud

Hi @buckleygr and welcome.

 

Are you getting any error messages? Can you give us as much detail as possible on the problem and I'm sure we'll be able to help.

 

Cheers

 

David

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Beginner
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Message 3 of 5

Re: Restore previous version of file from BT Cloud

If I do any sort of clicking on a file I achieve a black screen with a box picture of the file in the centre which I can open by clicking "open" at the bottom which opens the latest version of the file. However No amount of clicking on the box picture of the file achieves anything. Thanks

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Beginner
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Message 4 of 5

Re: Restore previous version of file from BT Cloud

can anybody help

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Highlighted
Moderator
Moderator
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Message 5 of 5

Re: Restore previous version of file from BT Cloud

Hi @buckleygr,

 

Thanks for posting. I'm sorry for the delay in getting back. Can you drop me over an email with your details and I'll look into this for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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