Reward card & Free Gift no show!!

[Harri194]

Hi 

Same situation with me i received the reward card but no free gift of samsung a10 spoke on tbe phone and they said tbey can't track this

Can you help 

Thanks 

[Harri194]

Can you look into mine please 

[Keith_Beddoe]

@Harri194 

What was the date you placed the order, and what date was your service activated?

You need to wait 30 days after activation, before the email is sent.

[DavidM]

Hi @Harri194 and welcome to the community.

I'm sorry you haven't received your gift yet. If you can confirm the details as per @Keith_Beddoe request and also include the link you used to place the order we'll do our best to help.

Cheers

David

[Harri194]

10th September but i cant claim it in says its already on the way but when? X

[NeilO]

Hi @Harri194 I'm really sorry your phone hasn't arrived yet, my understanding is that it should have been dispatched automatically from the BT Shop 14 days after your order completed.  

I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to chase that up for you.

[NeilO]

Hi @Harri194, thanks for sending over your details. I've raised a case with our gift team to chase this up and as soon as I have any updates I will get back to you. They are quite busy at the moment so it may take around a week before I have any news. 

[Harri194]

Noone has got back to me yet

[DanielS]

Hi @Harri194,

I am sorry for the length of time that it's taking to get word back from our Gift team. @NeilO has raised a case with them and they will get back to him. They are working through the orders so I'm hopeful that they will reply back to us during the week. I'll let @NeilO know that you were in touch too.

Thanks

DanielS

[NeilO]

Hi @Harri194 the gift team have placed the order for your free gift and this will be dispatched from the BT shop in the next 28 days. I'm really sorry that you've had to chase this and apologise for the delay.