SNR reset

[seanmcdougall]

Hi all. Can anyone advise me how to view the SNR levels using a Home Hub 5 connected to ADSL?

Since plugging it in as a direct replacement for a Home Hub 2, my download speed has dropped from 4.5mb to 2.5mb. However, I can't find any way to display SNR. I've pasted in whatever info I can find below.

I've had the HH5 for about two months, during which time we had some bad weather that was affecting the connection (I live in the countryside, 4km from an exchange which has ADSL Max). I turned the hub off and on about four days ago to see if it would re-pair, but if anything it is slower.

In case you're wondering, I got it for the gigabit ports and faster wifi, but now I'm thinking about plugging in the old one again to see what happens.

Here's the Broadband Connection Info:

ADSL Line Status

Connection Information

Line state:	Connectedppp0_0
Connection time:	4 days, 10:00:50
Downstream:	2.5 Mbps
Upstream:	448 Kbps

And here's the BT Helpdesk Info:

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name:	BT Home Hub
2. Serial number:	+068342+NQ34428807
3. Firmware version:	Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/02/14
4. Board version:	BT Hub 5A
5. ADSL uptime:	4 days, 09:59:42
6. Bandwidth:	448 / 2560
7. Data sent/received:	168.4 MB / 2.7 GB
8. Broadband username:	bthomehub@btbroadband.com
9. BT Wi-fi:	Yes
10. 2.4 GHz Wireless network/SSID:	BTHub5-SNTS
11. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:	WPA2
13. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
14. 2.4 GHz Wireless network/SSID:	BTWiFi-with-FON
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
16. 2.4 GHz Wireless security:	None
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
19. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:	None
21. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:	Auto-BTWiFi
23. 2.4 GHz Wireless connections:	Disabled
24. 2.4 GHz Wireless security:	None
25. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
27. 2.4 GHz Wireless connections:	Disabled
28. 2.4 GHz Wireless security:	None
29. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
30. 5 GHz Wireless network/SSID:	BTHub5-SNTS
31. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
32. 5 GHz Wireless security:	WPA2
33. 5 GHz Wireless channel:	Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:	BTWiFi-with-FON
35. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
36. 5 GHz Wireless security:	None
37. 5 GHz Wireless channel:	Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
39. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:	None
41. 5 GHz Wireless channel:	Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:	Auto-BTWiFi
43. 5 GHz Wireless connections:	Disabled
44. 5 GHz Wireless security:	None
45. 5 GHz Wireless channel:	Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
47. 5 GHz Wireless connections:	Disabled
48. 5 GHz Wireless security:	None
49. 5 GHz Wireless channel:	Automatic (Smart Wireless)
50. Firewall:	Default
51. MAC Address:	I've removed this from public view.
52. VPI/VCI:	0 / 38
53. Modulation:	G.992.1 Annex A
54. Latency type:	Interleaved
55. Software variant:	-
56. Boot loader:	-

[imjolly]

I moved your post as previous thread was marked as solved

try going to hub manager then troubleshooting then logs and look for 2 lines where router las conencted to internet.  you should see connection speed and noise margin.  BT have updated some firmware and that information has disappeared

[john46]

Lines should look like this

19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

[seanmcdougall]

Thanks guys. I've searched the entire log back to first boot for mention of the word "noise" or "DSL"; I've also visually scanned for the two lines suggested.

The word "noise" does not appear in the logs and the only mention of DSL is in multiple references to ATM over DSL being up or down.

Any further suggestions, or is there a way of getting BT just to tell me what the levels are and adjust them for me?

Thanks!

Sean

[imjolly · Accepted solution]

Looks like your firmware has been updated hence the 2stats line are no longer there. There is no other way of getting that information

[seanmcdougall]

That's a shame! Thanks for the suggestions anyway.

I also tried this program: http://vwlowen.co.uk/RouterStatsHub/routerstatshub.htm which offers a comprehensive insight into HH3 and/or HH5 performance, but just seems to output zero values for me. I guess it's because of the firmware upgrade but might work for others.

Any ideas on how to get BT to bring me back to my previous speed?

[imjolly]

Routerstats is supposed to work with hh5a - i would try and see if you can change the settings to get it to work as it will provide all the information you need