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Message 1 of 5

Re: Slow down in May?

The same is happening to me. Since last 5 days my download speed went from 11 Mbps to 1.5 Mbps (upload is just fine).

I have not changed hardware and have tried two different hubs (my own Netgear and the latest SmartHub) - well, this is ridicolous.


The technical helpdesk takes 30 minutes to pick a call on average and in one case a chap named "Vikram" disconnected me.

I've tried all the tests, and it clearly shows my download speed seems to be "capped" even if I pay the maximum tarif.


I live in central London, zone 1 - this is getting embarassing: I'm genuinely thinking about switching provider.


Ps. also the ping has gotten worse - from 5~10 msec to ~25 msec when reaching google uk... What a disappointment.

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Distinguished Sage
Message 2 of 5

Re: Slow down in May?

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

once you have posted the information asked for then the community members can help you more

Thank You
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Message 3 of 5

Re: Slow down in May?

I've already done this - and again I'm supposed to have a high limit of 21 Mbps - but I get only 1.5 Mbps.
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Distinguished Sage
Message 4 of 5

Re: Slow down in May?

unless your post the information asked for no one here can help you resolve your problem 

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Message 5 of 5

Re: Slow down in May?

Hi Emanem,


I'm glad I'm not suffering that much but do sympathise.  The guys here really do try to help and have sorted my problems previously but on this occasion it looks as though I'm stuck with an unexplained 25% drop in speeds!


Best of luck



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