We've been experiencing exactly the same issues with poor response from websites, downloads failing halfway through, webpages freezing or cycling both forwards and backwards for minutes before loading or only partially loading. Line tests show no problem and the offshore call centre won't agree there is a problem.
A neighbour on the same exchange had a Boost Engineer out who informed her that there is a card fault in the exchange affecting a group of customers and she will be moved to another card but it won't be replaced, so individual cistomers have to raise their own issues - but no-one will take it seriously.
Today I discovered that the BT fault tracking webpage has open faults for our phone line and broadband but I can't find out what these are or whether anything is being done to correct them.
If anyone can help or put me in touch with someone who can, I'd appreciate it - I am very irritated with the BT service.
can you post the adsl stats from your router and also run btspeedtester and when first test completes run diagnostic test and post results please
is there anything shown here for your exchange http://usertools.plus.net/exchanges/mso.php
Don't know what the asdl stats are or how to find them but the broadband speed stats this morning from the BT wholesale speedtester were
Download 1.96 Mbps
Upload 0.32 Mbps
Ping Latency 39.50 ms
Thanks for the web links. Nice to know I can find more info there but there wasn't anything relevant.
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
need you post run the btspeedtester diagnostic test which is after first test completes
unless you have an hh4 enter 192.168.1.254 into your browser then go to hub manager then navigate to adsl stats
Download 2.95 Mbps
UPload 0.35 Mbps
Ping Latency 41.38
|Download speedachieved during the test was - 2.95 Mbps|
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :3.58 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
the results from the btspeedtester are fine with connection speed of 3.58mb and profile of 3mb with download of 2.95mb - all consistent