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keithlaker
Newbie
350 Views
Message 1 of 5

Re: Slow upload speed but download fine.

Getting the same problem with my BB. Upload speeds have slowed to a snails pace. Now trying to get someone from BT to sort this out - what a nightmare

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
345 Views
Message 2 of 5

Re: Slow upload speed but download fine.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 

I moved yourr post to start a new subject as previous subject was marked as solved

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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keithlaker
Newbie
321 Views
Message 3 of 5

Re: Slow upload speed but download fine.

I have run the BT Broadband Test:

 

Download 6.63(Mbps)

Upload 0.37 (Mbs)

Ping latency 50.25ms

 

The "further diagnostics" test produces this:

 

Download speedachieved during the test was - 6.63 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.1 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7 Mbps

 

 

 

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keithlaker
Newbie
320 Views
Message 4 of 5

Re: Slow upload speed but download fine.

Tried the quiet line test and the line was quiet

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Distinguished Sage
Distinguished Sage
318 Views
Message 5 of 5

Re: Slow upload speed but download fine.

from the btspeedtester results you appear to be on adslmax with an upstream conenction speed of 448 which is as fast you can get on adslmax.  only when upgraded to 21CN adsl2 or fibre will you get a faster upstream speed

 

check your exchnage to see if 21cn enabled 

check exchange here

 

 

post your router adsl stats please


 



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